Frequently Asked Questions
How can I finalize an order with Nova Garment BV?
To finalize an order, you must provide product specifications, technical details, agreed payment methods, and sign the Sales Contract, along with paying the required deposit.
What information is required to complete an order?
The required information includes technical product specifications (type, raw material, color, sizes, accessories, customizations), payment methods, and packaging details.
How are payments managed for air-shipped orders?
For air-shipped orders, a 30% deposit is required upon signing the contract. The balance must be paid before shipment, following a final inspection adhering to AQL 5% standards.
How are payments managed for sea shipments exceeding €50,000?
For sea shipments over €50,000, a 5% deposit is required upon signing the contract, with the balance due upon unloading at our Amsterdam warehouse.
How are payments managed for orders below €50,000?
For orders under €50,000, a 30% deposit is required at the time of order, with the balance payable before shipment to our Amsterdam warehouse.
What are the delivery times for an order?
Delivery times range from 45 to 150 days, depending on the complexity of the order. Any additional inspections must be agreed upon in advance.
How is the production phase managed?
The office in the production country will send updates to the client on all production phases.
What are the main production processes?
Sending the pre-production sample and its approval. Sending the shipping sample and its approval.
Who bears the transportation costs for samples sent from the origin country?
All sample transportation costs are borne by the client.
How quickly can I send comments or approvals on received samples?
Responses must be sent within 48 hours of receiving the samples.
How is product quality managed?
All materials undergo strict quality controls based on international standards, with regular inspections during production.
Can I request certifications for materials or labor?
Yes, any requirements for certifications on fabrics, labor, or factory audits must be discussed and formalized during the contract phase.
What happens if I cancel an order?
If the client cancels the order for reasons not attributable to Nova Garment BV, a release letter must be provided to allow the sale of materials to third parties in markets not covered by the client’s brand.
Is a declaration required to initiate production?
Yes, a declaration on the client’s letterhead authorizing the production of the brand is required.
When is an order considered confirmed?
An order is considered confirmed only after the Sales Contract is signed and the required deposit is paid.
Are there penalties for delays or non-compliance?
No, delays due to force majeure (such as natural disasters, conflicts, disruptions, or other unforeseen circumstances beyond Nova Garment BV’s control) do not incur penalties. Delivery times may be adjusted accordingly without liability.
How can I monitor my order’s progress?
Every order is monitored daily, and weekly reports are provided with updates on production progress and any emerging issues.
How is communication managed during production?
A dedicated contact person will always be available for timely updates, modifications, and issue resolution.
How can a client ensure production meets expectations?
Before shipment, the client will receive the Shipping Samples, which must be approved prior to shipment.
Who handles customs procedures?
Nova Garment BV manages all customs formalities, including extraordinary inspections, to ensure a compliant and efficient process.
Are sea and air shipments insured?
Yes, all shipments are insured. Additional insurance coverage can be requested at an extra cost to be agreed upon.
What are the customs clearance timelines?
Customs clearance typically takes 7 days unless the goods are subject to customs checks, which may cause delays not attributable to Nova Garment BV.
Where is the material stored upon arrival in the Netherlands?
The material is stored at our customs warehouse in Oude Meer upon arrival, whether by air or sea.
Can the material be inspected at the customs warehouse?
Yes, the material can be inspected, but samples cannot be removed.
How soon must I visit your warehouses for inspection?
The client must visit our warehouses in Oude Meer within 48 hours of our confirmation of material availability for inspection.
When must the balance payment be made?
The balance must be paid within 48 hours of the inspection date. Delays will incur storage fees. (Click here to view storage costs.)
What happens if the inspected material does not conform to the approved Shipping Samples?
If the material does not conform to the approved Shipping Samples, the client has the right to refuse the material and not pay the balance
What happens if the client does not collect the material for reasons attributable to them? Does the deposit get forfeited?
If the client fails to collect the material for reasons attributable to them, the deposit is forfeited.
What happens if the client does not collect the goods for reasons not attributable to Nova Garment BV?
If the client fails to collect the goods for reasons not attributable to Nova Garment BV, a release letter must be issued at the time of signing the Sales Contract, authorizing Nova Garment BV to sell the goods in countries outside the client’s brand market.
After the inspected sea shipment is approved, how soon can delivery be made?
Delivery will be made within a week of the balance payment date.
Who ultimately clears the material?
Nova Garment BV is responsible for clearing the material.
How does invoicing work within the EU?
All transactions with Nova Garment BV are Europeanized, meaning invoices are issued without VAT (except for Dutch clients) under Article 8 of EU regulations to simplify administrative management.
Why are invoices issued without VAT?
Invoices are VAT-exempt in compliance with Article 8 of EU regulations, which allows VAT exemption for transactions between EU countries, simplifying the tax process for our clients.
How can I benefit from VAT exemption?
VAT exemption automatically applies to Europeanized transactions between VAT-registered entities within the EU. No additional steps are required, provided the transaction meets regulatory requirements.
Is VAT-exempt invoicing valid for all transactions with Nova Garment BV?
Yes, all transactions within the EU will be invoiced VAT-exempt (except in the Netherlands), unless otherwise specified in contractual terms.
How can I verify eligibility for VAT exemption?
To qualify for VAT exemption, the client must be a VAT-registered entity within the EU. If necessary, the VAT number may be requested at the time of order.
How is invoicing handled for non-EU clients?
For non-EU clients, invoicing will comply with international regulations and may include VAT or other applicable taxes depending on the destination country's laws.
How does VAT exemption affect customs documentation?
VAT exemption does not affect customs procedures, which are handled separately according to applicable international shipping regulations. Nova Garment BV manages all customs formalities.
Does VAT-exempt invoicing incur additional costs?
No, VAT-exempt invoicing does not incur additional costs. It simplifies tax management for EU clients by reducing administrative formalities.
What information is included in a VAT-exempt invoice?
The VAT-exempt invoice includes all necessary details, such as order specifications, the total amount excluding VAT, and a reference to Article 8 of EU regulations justifying the tax exemption.
What happens if my VAT number is invalid?
If the provided VAT number is invalid or cannot be verified, Nova Garment BV reserves the right to apply VAT to the transaction per applicable regulations.
